Legal
Returns Policy
Contents
Return Window Eligible Reasons Non-Returnable Items How to Initiate Refunds & Exchanges Return Delivery01
Return Window
We accept returns within 48 hours of delivery, provided the item is in its original, unworn condition with tags attached.
02
Eligible Reasons for Return
- Wrong size delivered (different from what was ordered)
- Wrong item delivered
- Item is damaged or defective upon arrival
03
Non-Returnable Items
- Items that have been worn or used
- Items without original packaging or tags removed
- Sale / clearance items marked final sale at purchase
- Items damaged due to customer misuse
- Change of item, colour or design — only size changes are allowed
04
How to Initiate a Return
To request a return, contact us within 48 hours of delivery via the channels below. Include your Order ID, the item(s) you wish to return, and a brief description of the reason.
Phone
+254 792 565 75805
Refunds & Exchanges
- No refunds: All sales are final. We do not offer cash, M-Pesa or bank refunds on any order.
- Exchanges: Eligible returns are exchanged for a different size of the same item, subject to stock availability. If we delivered the wrong item, we will replace it with the item you ordered.
06
Return Delivery
Customers are responsible for the cost of returning items unless the return is due to a Buzzoh Shoeman error (wrong item shipped, defective product).